Canon 5D Mark III Joystick Failure

Earlier this week I had my 2 month old 5D Mark III around my neck while walking around the boardwalk on Coney Island. At one point I pulled the camera up to take a shot and noticed that the plastic nub was missing from the thumb joystick. I called Canon service earlier today as a CPS member and was told that I’ll have to send it in and I may have to pay for the repair. I told them that a nearly new $3500 camera should not be losing pieces of itself while hanging around my neck while I stroll a boardwalk on a summer evening. So I asked for a manager because there’s no way that this isn’t going to be covered under warranty.

After talking to a nice woman named Samantha for a few minutes the final result is that they’ve emailed me a pre-paid shipping label and if the techs say that it’s not covered I’m supposed to call her and she’ll see what she can do about it. I guess that’s the best I can hope for considering the fact that they’re taking me at my word and haven’t seen the camera yet, but I’m still a little worried. Will keep you all apprised of the status.

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  • Angel Photobcn

    Did you get a reply? Canon cover warranty covers it?

    Thanks!

    • billwadman

      Yes, Canon replaced the whole back of the camera (apparently that part is integrated)

      • Angel Photobcn

        Great, thanks for your reply! I have the same issue.